US Legal
TCPA Policy
Last updated: 17 May 2026 · Version 1.0
1. Scope
This policy explains how SmartVolve S.r.l. ("SmartVolve", "we") handles US-bound phone communications under the Telephone Consumer Protection Act, 47 U.S.C. § 227, and the FCC implementing rules at 47 C.F.R. § 64.1200. It applies to calls placed to recipients located in the United States by a SmartVolve voice AI agent on behalf of a SmartVolve customer.
2. Inbound-only default
By default, the SmartVolve voice AI agent answers inbound calls placed by the recipient to a phone number controlled by our customer. Inbound answering does not require prior express consent under the TCPA because the recipient initiated the call. The AI voice nature of the agent is disclosed verbally at the start of every conversation.
3. Callbacks and return calls
Where the recipient has provided their phone number through a website form, a missed-call recovery flow, or any other channel explicitly requesting a callback, SmartVolve treats the inbound consent as prior express consent to be contacted at that number for the specific purpose stated at point of capture. The AI voice nature is disclosed at the start of the callback.
4. No cold robocalls
SmartVolve does not place, and does not enable its customers to place, cold or unsolicited outbound calls using a prerecorded or artificial voice, autodialer, or AI voice agent to any phone number for which prior express written consent has not been obtained. This prohibition is contractual between SmartVolve and each B2B customer.
5. AI voice disclosure
At the start of every AI-handled conversation our agent identifies itself as an artificial voice, in line with FCC guidance on AI-generated voice (Declaratory Ruling 24-17, 8 February 2024) and California Bus. & Prof. Code § 17941 (SB 1001). Recipients can opt out and be transferred to a human at any time.
6. Time-of-day restrictions
SmartVolve schedules return calls only between 8:00 a.m. and 9:00 p.m. in the recipient's local time zone, consistent with 47 C.F.R. § 64.1200(c)(1).
7. National Do Not Call Registry
SmartVolve respects the National Do Not Call Registry maintained by the Federal Trade Commission. Where outbound features are enabled for a customer, the customer is contractually required to scrub recipient lists against the national DNC registry within 31 days of any outbound campaign, per 16 C.F.R. § 310.4(b)(1)(iii)(B).
8. Internal opt-out
Recipients who do not wish to be contacted again by a SmartVolve agent can opt out at any time by saying "stop" or "do not call" during a call, or by emailing [email protected]. Opt-outs are honoured within 24 hours and are persisted in the internal DNC list applicable to all SmartVolve customers.
9. Recordkeeping
SmartVolve retains records of consent, AI-voice disclosure logs, and opt-out requests for at least 4 years, consistent with the FCC's recordkeeping expectations.
10. Enforcement and complaints
US recipients who believe their TCPA rights have been violated can file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov or with the Federal Trade Commission at reportfraud.ftc.gov. Recipients can also contact SmartVolve directly at [email protected].
11. Updates
This policy is updated on any material change in US federal or state telecommunications rules. The current version date is shown at the top of the page.
This notice does not modify the global Privacy Policy, which remains the primary instrument for data subjects' rights. See Privacy Policy and CCPA Notice at Collection.