Our voice, our commitment.
SmartVolve uses voice AI only on this website and within the contractual scope of our B2B customers, to answer inbound calls or to return calls the recipient has explicitly initiated. Never for cold outbound marketing.
Where we use voice AI
On smartvolve.com in controlled demo mode. Inside the voice agents we deploy for our customers, to answer inbound calls and to return calls explicitly requested by the recipient — for example a website callback form or a missed call our customer wants to recover.
Where we do NOT use it
Never for cold outbound robocalls or unsolicited marketing. Never to impersonate real persons. Never to clone a voice without the speaker's express written consent. Never to generate audio for third-party platforms outside the scope of the contract with our customer.
Disclosure to the recipient
At the start of every conversation our agent identifies itself as an artificial voice and discloses that the call may be recorded or transcribed. This satisfies EU AI Act Article 50, FTC guidance on AI-generated voice, and California SB 1001 bot-disclosure rules. Recipients can opt out and request a human callback at any time.
If you get a suspicious call
If you receive a call claiming to be from SmartVolve or from one of our customers in a context that feels off, it is likely fraud. Report it to [email protected]. EU recipients can also file with the Italian data-protection authority (Garante); US recipients can report to the FTC at reportfraud.ftc.gov and the FCC at consumercomplaints.fcc.gov.
Watermarking and traceability
Audio generated by our agents declares its synthetic nature audibly at conversation start. Where the voice technology supports it, output also carries an inaudible audio watermark — an anti-deepfake measure being rolled out in 2026.