For HVAC · Plumbing · Electrical · Roofing
The job is the call you missed.
When your phone rings during a service visit, that's a $400 drain cleaning, a $2,800 furnace replacement, a $9,000 re-roof. An AI receptionist answers every call, qualifies the urgency, and books the job into your calendar — even at 2 AM in February.
Where service contractors leak revenue
After-hours emergencies
63% of HVAC emergency calls happen outside 9-to-5. If voicemail catches them, the homeowner calls the next listing — and you eat the lost truck roll.
Mid-service interruptions
A tech in an attic doesn't pick up the phone. Three rings, voicemail, and the new lead goes to a competitor with a centralized call center.
Bookings that need a callback
Even when you call back, average response delays of 4+ hours convert 30% lower. Real-time booking at first contact wins the job.
What the AI receptionist actually does
Answers in two rings, 24/7
Picks up every call instantly, identifies itself as AI per FCC + California rules, and gathers the basics (name, address, problem, urgency).
Triages emergencies vs. routine
Recognises emergency keywords (no heat in winter, water leaking, gas smell, sparks, exposed wiring) and pages your on-call tech via SMS while booking the non-urgent jobs for next business day.
Books into ServiceTitan / Housecall Pro / Jobber
Writes the appointment directly into your scheduling tool with the contact info, problem description, and the AI's confidence score on urgency.
Quotes basic flat-rate jobs on the spot
If you've fed it your price book, it can give a real ballpark on drain cleaning, water-heater swap, AC tune-up, or roof inspection — so the homeowner books with you instead of shopping.
Survives a busy season
Heatwave week? February freeze? The agent scales infinitely. No extra hires, no dispatchers calling in sick.
TCPA + bot disclosure compliant
Discloses AI-voice nature at call start. No cold robocalls. Outbound only to numbers that explicitly opted in. See our TCPA Policy.
ROI in plain numbers
Illustrative figures for a mid-size HVAC outfit — 6 trucks, ~80 calls/day, average ticket $850, 22% missed-call rate before SmartVolve.
Figures based on a SmartVolve internal ROI model and industry benchmarks (Service Trade Magazine 2025, ServiceTitan benchmark report). Your numbers will differ — book a free audit and we'll plug in your real call volume.
Compliance the way US contractors need it
TCPA + FCC AI-voice ruling
Discloses AI nature at call start per FCC Declaratory Ruling 24-17 (Feb 2024). Inbound-only default avoids the bulk of TCPA outbound concerns. Full policy: /en/tcpa-policy.
CCPA / CPRA notice
California Notice at Collection published for any CA resident interacting with the website or agent. No sale or sharing of personal information. Full notice: /en/ccpa-notice.
Internal Do-Not-Call honoured
Any caller who says "stop" or "do not call" is added to the internal DNC within 24 hours. National DNC list scrubbed before any outbound campaign.
Data security
TLS 1.3 transport, encrypted-at-rest storage. Call transcripts pseudonymised at 30 days and irreversibly anonymised in the same pass.
Common questions
Does this comply with the TCPA?
Yes. Our voice agent is inbound-only by default — answering calls the customer placed to you. Outbound callbacks only fire when the customer has explicitly requested one (form, missed-call recovery). See our TCPA Policy for the full federal + FCC compliance posture.
What about HIPAA? We sometimes get medical-related calls.
HVAC and home-service work is not HIPAA-regulated. The agent is configured to refuse and escalate to a human if a caller mentions clinical or diagnostic information. If you need a full HIPAA Business Associate Agreement we can sign one separately under our DPA Annex C.
Does it work with ServiceTitan / Housecall Pro / Jobber?
We integrate via your CRM's inbound webhook or API. Bookings, lead notes, and customer contact info flow into your scheduling tool automatically. Connectors for ServiceTitan and Housecall Pro available; others on request.
How does it sound? Does it identify itself as AI?
Yes — at the start of every call the agent identifies itself as an AI receptionist, in compliance with the FCC's 2024 AI-voice declaratory ruling and California SB 1001 bot disclosure. Customers can request a human transfer at any time.
What happens after hours?
Same flow as during business hours: the agent qualifies the urgency, books non-urgent service for the next business day, and pages your on-call tech for true emergencies (water leak, no heat in winter, no AC in heat advisory).
Hear it answer your phone, before you sign anything.
We'll run a free audit on your missed-call volume, configure an AI receptionist on a test number for your business, and let you call it. No contract, no card.