Mattia Carruggio is the founder of SmartVolve, the company that gives small businesses a ready-to-work team of AI agents.
A management engineer specialised in computer science and environmental engineering, he learned business from every side. First on the floor — sales, customer service and operations, up to leading a retail team for Decathlon across Italy and the UK. Then on the systems side: after a master's at SDA Bocconi, from 2017 he worked as a strategic Microsoft Dynamics consultant for large enterprises and multinationals, at firms including Cegeka Business Solutions, with a spell at Coca-Cola HBC.
His one specialty, pursued throughout: turning a client's business requirements into a system that does exactly what's needed — no frills, no over-engineering. Business process analysis and re-engineering are his craft.
He founded SmartVolve for two reasons. A personal one: to build something of his own and bet on himself, leaving the security of a fixed salary. A conviction: small and medium businesses are the heart of Italy's industrial fabric, yet almost no one truly serves them — and they are precisely the ones that, with the smallest investment, stand to gain the biggest leap from artificial intelligence. Mattia believes in them, and wants to invest in Italian SMBs: SmartVolve is his answer — bringing them the same automation power once reserved for large enterprises.
Today he works on AI agents and voice AI, process automation and re-engineering for small businesses. He measures it all by one thing: how much real value reaches the customer.
Articles by Mattia Carruggio
- How AI Phone Answering Works for SMBs: Architecture, Integrations, and Setup 2026Technical architecture and operational flows of an AI voice receptionist for US small and mid-size businesses. From call reception to CRM integration and TCPA compliance.
- What an AI Voice Agent Does: Definition, How It Works, Use Cases 2026Technical and operational guide for US service businesses: what an AI voice agent is, how it works in 2026, and the concrete advantages for HVAC, auto shops, and home services.
- Is AI Calling TCPA Compliant? What US Businesses Must Know (2026)AI voice agents are now squarely covered by the TCPA after the FCC's 2024 ruling. Here is what inbound and outbound AI calling actually requires — consent, disclosure, state laws — explained for US small businesses.
- How to Filter Repetitive Calls with AI: A Practical Guide (2026)Status checks, hours, pricing, the same five questions all day — repetitive calls quietly eat your team's time and bury the high-value ones. Here is how to filter them with AI without dropping a single real opportunity.
- AI Receptionist vs Answering Service: Which Is Right for Your Business (2026)Traditional answering services bill by the minute and route messages. AI receptionists answer, qualify, and book 24/7 at a flat cost. Here is an honest comparison — cost, capability, and when a human service still wins.
- How Much Revenue Are You Losing to Missed Calls?Between 20% and 30% of B2C calls to US small businesses go unanswered. Sector-by-sector economics, lead psychology, why callers don't try twice — and what an AI voice agent does about it.
- GEO and AEO: how to get cited by ChatGPT, Perplexity and GeminiMore and more customers ask ChatGPT and Perplexity, not Google. GEO and AEO are how you get cited when the AI answers. What they are and 7 concrete moves for a small business.
- AI Voice Agent Cost for SMBs: Pricing, Models, and Real ROI 2026What an AI voice agent actually costs US SMBs in 2026: setup, subscription, outcome-based models, total cost of ownership vs. human receptionist, break-even, hidden line items, and negotiation tactics.
- IVR vs Voice AI: Technical and Economic Comparison 2026An honest technical, experiential, and economic comparison between legacy DTMF IVR systems and modern generative Voice AI — and what the switch means for your business.
- AI agents for small businesses: what they are, which ones you actually need, and how to adopt themAn AI agent isn't a chatbot: it's a digital coworker that does one job. Which ones a small business actually needs, how to adopt them without configuring anything, and when it pays off.